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IBKR provides 24-hour customer service each business day via regional Client Services Centers located through-out America, Europe and Asia. While there's an agent always available to assist with your inquiries, answers can oftentimes be found quickest and without a phone call directly from IBKR's website and Knowledge Base. The list of Quick Tips below contains responses to the most common questions and answers to others can be found by entering keywords associated with your inquiry into the search engine above.

Quick Tips

Select your local time zone from the drop-down list below to determine which Client Services Center is currently available to take your call. Calls received by a given Service Center outside local operating hours will be automatically routed to an available agent at another Service Center.1

Calls to Interactive Brokers' Service Desks may be recorded for quality control purposes. Enter the numeric portion of your Account Number followed by # OR press # if you do not know your Account Number. Use the Menu Options in the table below to help navigate to the topic you are interested in.

Location Number Hours of Operation2 Menu Options
Australia +61 (2) 8093 7300 Direct dial 22:30 (Sun - Thu) - 08:00 (Mon - Fri) (UTC)
1 Trade Related Issues
1/1 How to Use Platforms
1/2 Trade Issues
1/3 Margin Issues
1/4 Closing Order Desk

2 Login & Application Assistance
2/1 Login Assistance
2/2 Security Concerns
2/3 New Applications

3 Technical Assistance
3/1 How to Use Platforms
3/2 Technical Assistance
3/3 API & Third Party Connections

4 Cash & Position Transfers
4/1 Deposits & Withdrawals
4/2 US & Canadian Position Transfers
4/3 Other Position Transfers

5 All Other Matters
5/1 Account Configuration
5/2 Statements & Fees
5/3 Tax Issues
5/4 Corporate Actions & Dividends
5/5 Market Data
5/6 All Other Matters
Canada 1 (877) 745-4222 Toll-Free5
1 (514) 847-3499 Direct dial
12:00 - 21:30 (Mon - Fri) (UTC)
Canada (Vancouver) 1 (877) 745-4222 Toll-Free5
1 (604) 661-4300 Direct dial
15:00 (Mon - Fri) - 00:30 (Tue - Sat) (UTC)
China +86 (21) 6086 8586 Direct dial 01:00 - 10:00 (Mon - Fri) (UTC)
Europe 00800-42-276537 Toll-Free3,5
+41-41-726-9500 Direct dial

+44 207-710-5695 Direct dial United Kingdom
08:00 - 17:00 (Mon - Fri) (UTC)
Hong Kong +852-2156-7907 Direct dial 00:00 - 09:00 (Mon - Fri) (UTC)
Hungary +36 80 088 400 Toll-Free5
+36 1 701 0350 Direct Dial
08:00 - 17:00 (Mon - Fri) (UTC)
India +91 22 61289888 Direct dial
+91 22 39696188 Direct dial
00:30 - 12:00 (Mon - Fri) (UTC)
Japan +81 (3) 4588 9700 Direct dial
+81 (3) 4588 9710 Direct dial (English)
23:30 (Sun - Thu) - 08:30 (Mon - Fri) (UTC)
Russia 8-800-100-8556 Toll-Free4,5
+41-41-726-9506 Pyсский
07:00 - 16:00 (Mon - Fri) (UTC)
Singapore +65 6923 5600 General 00:00 - 09:00 (Mon - Fri) (UTC)
United States 1 (877) 442-2757 Toll-Free5
1 (312) 542-6901 Direct dial
12:00 (Mon - Fri) - 00:00 (Tue - Sat) (UTC)
17:00 - 23:00 (Sun) (UTC)


  1. IBKR operates a Global Client Services desk. When contacting client services, the representative assisting may be an employee of IBKR affiliate acting on behalf of the entity in which you hold your account. (For example, an IBLLC client may call the US service desk and be assisted by a representative of IBHK providing service on behalf of IBLLC).
  2. Client support is not available on Saturday and has limited hours on Sunday.
  3. Please note that the toll-free number may not be available in all locations. In the event you are unable to reach IBKR using the toll-free number listed above, please utilize the direct dial number.
  4. The toll-free number is only accessible from Russia.
  5. Calls originating outside of a toll-free number's region will incur international charges.

FINRA BrokerCheck reports for Interactive Brokers and its investment professionals are available at www.finra.org/brokercheck

Interactive Brokers Canada Inc. is a member of the Investment Industry Regulatory Organization of Canada (IIROC) and Member - Canadian Investor Protection Fund. Know Your Advisor: View the IIROC AdvisorReport. Trading of securities and derivatives may involve a high degree of risk and investors should be prepared for the risk of losing their entire investment and losing further amounts. Using borrowed money to finance the purchase of securities involves greater risk than using cash resources only. If you borrow money to purchase securities, your responsibility to repay the loan and pay interest as required by its terms remains the same even if the value of the securities purchased declines. Interactive Brokers Canada Inc. is an order execution-only dealer and does not provide investment advice or recommendations regarding the purchase or sale of any securities or derivatives. Our registered office is located at 1800 McGill College Avenue, Suite 2106, Montreal, Quebec, H3A 3J6, Canada.

Know Your Advisor: View the IIROC AdvisorReport