Should I return my physical device after activating the IB Key?
No need to return your physical device – it remains active and can be used as backup, or in the case of a higher security level device such as the DSC+, it can be used to initiate funds withdrawals with a higher limit. More on device withdrawal limits can found at: ibkr.com/sls .
I lost my pin. What do I do?
If you have forgotten your IB Key pin, please contact Client Services at one of the numbers found here.
I lost my phone. What do I do?
If you have lost your phone and require that the IB Key app be disabled, please contact Client Services at one of the numbers found here.
I am not receiving the SMS confirmation code. What do I do?
Some countries, most notably India, provide national "Do Not Call" or "Do Not Disturb" services to prevent telemarketing to mobile numbers. If you have an Indian phone number, or have explicitly requested your phone carrier to exclude you from public lists, you might need to contact your wireless carrier, and ask them for your account to be configured appropriately in order to receive SMS messages from Interactive Brokers.
Please note that the required steps will vary by country and mobile phone provider. It is best to contact your mobile phone provider if you have any questions regarding such "Do Not Disturb" services.
How much money can I withdraw using the IB Key?
The IB Key allows you to withdraw 200K USD per day and 600K USD in five business days.
To what accounts is the IB Key available?
The IB Key is currently available for all accounts[1].
Are there any limits on the PIN code I can use?
Your PIN can be alphanumeric and can contain special characters. Click here for details on PIN guidelines.
Can I install the application on multiple devices at the same time?
Only ONE phone/device can be active at a time for use with your username.
Does my phone need an Internet connection for the app to work?
Can I add additional users to the same IB Key?
The IB Key supports an unlimited number of additional users with the same PIN.
What versions of iOS and Android does the IB Key support?
[1] Restrictions for some specialized Institutional Account types may apply.
[2] Without a working data connection (wifi or cellular), IB Key will not receive the login notification message but can still be operated in Challenge-Response mode.